Privacy Policy

PRIVACY POLICY

Hold My Luggage – Bayside Marketplace

Effective Date: January 1, 2026

Hold My Luggage ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our services at Bayside Marketplace or interact with our website.

Information We Collect

We may collect the following types of information:

• Personal Information:
  Name, email address, phone number, and payment information when you book or inquire about our services.
• Transaction Information:
  Details related to luggage storage, pick-up, delivery services, dates, times, and locations.
• Communication Information:
  Messages, emails, or inquiries you send to us.
• Website Usage Information:
  IP address, browser type, device information, and pages visited (via cookies or analytics tools).

How We Use Your Information

We use your information to:

• Provide and manage luggage storage and concierge services
• Process payments and transactions
• Communicate with you regarding bookings, updates, or customer support
• Improve our services, website, and customer experience
• Comply with legal and regulatory requirements

How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure. Payment information is processed through secure third-party payment providers and is not stored on our servers.

Sharing of Information

We do not sell or rent your personal information.

We may share information only when necessary with:

• Payment processors
• Service providers assisting in operations
• Legal authorities if required by law

All third parties are required to maintain the confidentiality of your information.

Luggage Security & Liability Disclaimer

While we take reasonable precautions to protect stored luggage, Hold My Luggage is not responsible for loss or damage caused by events beyond our control, including but not limited to weather conditions, acts of God, or customer handling during pickup.

Customers are encouraged to remove valuables and sensitive items prior to storage.

Cookies & Tracking Technologies

Our website may use cookies to enhance user experience and analyze site traffic. You may disable cookies through your browser settings, though some features may not function properly.

Your Rights

You may request to:

• Access, update, or correct your personal information
• Request deletion of your personal data, subject to legal obligations

Requests can be made using the contact information below.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us:

AIRPASS CONNECTIONS LLC DBA THE LUGGAGE HUB / Hold My Luggage – Bayside Marketplace
📧 Email: admin@holdmyluggage.com
📞 Phone: (888) 873-4730 Ext 1

You can find this privacy policy at www.holdmyluggage.com